Policy

We are committed to providing high-quality, authentic products. Please review our policy carefully before making a purchase:

📦 Exchanges

• Exchanges are only accepted if the product arrives damaged or broken due to shipping.
• Any damage must be reported within 24 hours of receiving the order, along with clear photos showing the issue.
• The product must be:
  
• Unused
• In its original packaging
• With all original components included
• 
  

❌ Returns 

• We do not accept returns or refunds in the following cases:
  
• Change of mind after purchase
• Product not meeting personal expectations
• Skin reactions or sensitivity
• Any product that has been opened or used.
  

🚚 Shipping

• If the product is confirmed to be damaged upon arrival, the store will cover the exchange and shipping costs.
• If no damage is verified, the exchange request will be rejected.

📝 Important Notes

• Due to hygiene and safety reasons, all skincare and personal care products are non-returnable.
• The store reserves the right to refuse any exchange request that does not comply with this policy.